Multi-Channel Chat Management

Respond to all your chat channels within the platform. Your agent and chatbot work together to provide the best chat experience.

Agent Management & Ticket Routing

Manage all of your agents and route tickets to the right person so your agents can support the customers quickly and effectively.

Chatbot Logic Management & Integration

Manage chatbot logic with flow visualization. Integrates with your enterprise system using our flow-based integration tool.

Chat Content Management

Easily change chatbot messages or even product and promotion through content management system specifically designed for business users.

Multi-Language

Prepare messages in multiple languages and chatbot automatically detects and select language based on user input.

Bulk Import / Export

Your content can reach thousands of records. Easily maintain your content by importing them as bulk files.

Chat Marketing & Segmentation

Segment your audience and select the right message for each of them. Create custom rich menu based on their segment.

Personalized LINE Rich Menu

Provide unique chat experience to your users by personalizing LINE Rich Menu according to their segment and profile. Continually change their Rich Menu as they progress along your chat journey.

Generate & Convert Leads

Generate leads right on chat channels by allowing your users to register for your product or campaigns. Leads can be routed to your sales agent for further engagement.

Feedback & Survey

Gather feedback and survey to understand your customers. Track such feedbacks and survey back to responsible agents or chatbot.

Analytics & Report

Understand how your customers interact with your chatbot at a glance. Measure marketing campaign response – from popular response analysis to custom built report according to your need.

One Platform for All your Teams